Reports
In the top right-hand corner, click your name and select Admin. In the admin index click
on Reports.
The list of reports
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Usage overview - Displays fundamental data about usage like users count, events
count, devices used etc.
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Unresolved items in inbox - Displays how many unresolved items each user has in their
Inbox.
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Items per day - Displays how many conversations and messages were created on a
specific day.
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Messages by type - Displays how many messages there are of each type
(chat, conversation).
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Messages sent per user - Displays how many messages were created by each user
at a particular time.
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Groups by conversations and messages - Displays how many conversations and messages
were created in each group at a selected time.
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Most active conversations - Displays how many messages were created in each
conversation at a specific time.
Read our blog for more information about the advanced reporting dashboard.